tag:blogger.com,1999:blog-172922636448421135.post1394158186070196374..comments2023-06-26T09:29:22.848-04:00Comments on Bark Less Tri More: Review: Sleep Inn Charleston (Savannah Highway)Kathrinhttp://www.blogger.com/profile/07800829648977054836noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-172922636448421135.post-13654755309312243632010-05-16T21:32:18.946-04:002010-05-16T21:32:18.946-04:00FWIW.. the hotel is independently owned, the brand...FWIW.. <br>the hotel is independently owned, the brand "sleep in" in this case is a booking facility. Working with the booking facility website is USUALLY the best way of going about things because you get EMAILS with the confirmation/cancelation numbers and you have an audit trail. You, stuff like, comptrollers like :) <br>You do need proof of cancelation since the hotel only knows what is on the computer and that is operated by the booking facility.<br><br>And yes, disputing charges with your CC is a superior way of sorting this kind of issue out, VISA etc al take a dim view of gouging since it takes away from credibility of the VISA brand. They make the IRS look like sunshine and puppies comparatively. <br><br>:)flemming.jhttp://www.blogger.com/profile/18009003739256017988noreply@blogger.comtag:blogger.com,1999:blog-172922636448421135.post-11141634753295075722010-05-17T13:22:26.645-04:002010-05-17T13:22:26.645-04:00The only problem with that was, that the booking f...The only problem with that was, that the booking facility doesn't deal with group reservations. I tried to cancel the rooms online but it wouldn't let me because they were part of a group.<br><br>Live and learn...Kathrinhttp://www.blogger.com/profile/07800829648977054836noreply@blogger.comtag:blogger.com,1999:blog-172922636448421135.post-44033065087909046092010-05-17T21:56:10.937-04:002010-05-17T21:56:10.937-04:00Live and learn, indeed ! And I agree, it does suck...Live and learn, indeed ! And I agree, it does suck having to spend time on that kind of issues. But, it has to be done and don't worry, you'll prevail. Judging from your story it sounds like the establishment in question let untrained personel answer the phone, which, usually, is a recipe for ticking customers off.flemming.jhttp://www.blogger.com/profile/18009003739256017988noreply@blogger.comtag:blogger.com,1999:blog-172922636448421135.post-8276805853794456782010-05-22T16:44:48.244-04:002010-05-22T16:44:48.244-04:00Also, go to www.tripadvisor.com and rate the hotel...Also, go to www.tripadvisor.com and rate the hotel. A lot of people check that site before they reserve anywhere.--Judy O.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-172922636448421135.post-74674338717643564362010-05-23T09:59:37.297-04:002010-05-23T09:59:37.297-04:00Thanks for the tip. I was actually planning on doi...Thanks for the tip. I was actually planning on doing that and then forgot all about it, but I have already written it up now! ;-)Kathrinhttp://www.blogger.com/profile/07800829648977054836noreply@blogger.com